Welcome to our FAQ page, where we answer your most common questions about our authentic western wear. At Wearline Cloth Shop, we’re committed to bringing you confidence, style, and that genuine western spirit with every purchase.

About Our Products

What styles of clothing do you specialize in?
We specialize in authentic western wear with modern silhouettes, offering everything from statement Stetson pieces to premium denim. Our curated collection includes boots, bottoms, shoes, and tops that blend traditional western elements with contemporary fashion.
Are your products true to size?
Our sizing follows standard western wear measurements. For specific sizing guidance, check each product’s detailed description. We recommend consulting our size charts before ordering, especially for boots and denim which may have unique fitting characteristics.
How do I care for my western wear items?
Each product comes with care instructions. Generally, we recommend:
– Hand washing or gentle cycle for embroidered tops
– Spot cleaning for leather boots and accessories
– Air drying denim to maintain shape and color
Follow us on social media using #WearlineStyle for more care tips and styling inspiration!

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Can I modify or cancel my order after placing it?
We process orders quickly to get your western wear to you fast! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing (typically within 1-2 business days).
Do you offer gift wrapping or special notes?
Absolutely! During checkout, you’ll find an option to add a gift message. While we don’t currently offer gift wrapping, each order is packaged with care in our signature western-inspired packaging.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods tailored to your needs:
1. Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after shipping)
2. Free Shipping: On orders over $50 via EMS (15-25 business days after shipping)
All orders take 1-2 business days to process before shipping.
Do you ship internationally?
Yes! We proudly ship worldwide to bring western charm across the globe. Currently, we’re unable to ship to some remote areas and Asia. During checkout, our system will automatically confirm if we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For standard shipping, use the DHL or FedEx tracking system. For free shipping orders, track via EMS. If you have any issues, our customer service team is always ready to help!

Returns & Exchanges

What’s your return policy?
We want you to love every piece as much as we do! You may initiate returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Some exclusions may apply – see our full return policy for details.
How do I return an item?
Email [email protected] with your order number and return request. We’ll provide return instructions and a prepaid return label for U.S. customers. International customers may need to cover return shipping costs.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.

Still Have Questions?

Our customer service team, as dedicated to quality as our craftsmen, is always ready to help at [email protected]. We typically respond within 24 hours during business days.

Thank you for choosing Wearline Cloth Shop – where we deliver not just clothing, but confidence and authentic western spirit.