Howdy partner! At Wearline Cloth Shop, we want you to be as happy with your purchase as a cowboy with a new pair of boots. If something isn’t quite right, we’re here to help make it right.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Western Wisdom: Due to hygiene reasons, we cannot accept returns or exchanges on underwear, swimwear, or socks unless they arrive damaged or defective.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use our template below to make it easy.
  2. Get Approval: We’ll respond within 2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package It Up: Securely pack your items with the original packaging and include your order confirmation or packing slip.
  4. Ship It Back: Send your return package to:
    Wearline Cloth Shop Returns
    1814 Clay Lick Road
    Westminster, US 80030
  5. Wait for Processing: Once we receive your return, we’ll process it within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we can’t be responsible for lost return packages.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping fees are non-refundable (except for defective/wrong items)
  • For exchanges, we’ll ship your new item once the return is received

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wearline Cloth Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name] (Size: [Size], Color: [Color])
– [Product Name] (Size: [Size], Color: [Color])

Reason for return/exchange: [Please specify]

For exchanges: I would like to exchange for [Product Name] (Size: [Size], Color: [Color])

Please let me know the next steps and if you need any additional information.

Thank you,
[Your Full Name] [Your Email Address] [Your Order Number]

International Returns

For our international customers (excluding Asia and some remote areas):

  • You are responsible for return shipping costs and any customs fees
  • We recommend marking the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Final Roundup

We stand behind our western wear and want you to love every piece you purchase from Wearline Cloth Shop. If you have any questions about our returns policy, don’t hesitate to reach out to our friendly customer service team at [email protected].

Happy trails, partner!