Howdy partner! At Wearline Cloth Shop, we’re fixin’ to make your shopping experience as smooth as a well-worn saddle. Here’s everything you need to know about getting your goods and what to do if they don’t fit just right.

Shipping Information

Yeehaw! Your order’s on the way!

We process orders faster than a jackrabbit on a hot griddle:

  • Order Processing: 1-2 business days
  • Shipping Methods:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 days delivery after shipping)
    • Free Shipping: On orders over $50 via EMS (15-25 days delivery after shipping)

Note for international cowboys & cowgirls: We ship worldwide (except Asia and some remote areas). Customs fees may apply.

Our Return & Exchange Promise

We want you to be happier than a dog with two tails when you shop with us. If something ain’t right, here’s how we’ll make it right:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with tags attached, and in original packaging

Hold your horses! Due to hygiene reasons, we can’t accept returns on:

  • Underwear
  • Swimwear
  • Socks

(Unless they arrive damaged or defective – then we’ll ride to the rescue!)

How to Return or Exchange

Follow these steps smoother than a line dance:

  1. Contact Us: Email [email protected] within 15 days using our template below
  2. Get Approval: We’ll respond within 2 business days with instructions and your RMA number
  3. Package It Up: Include all original packaging, tags, and your order confirmation
  4. Ship It Back: Send to:
    Wearline Cloth Shop Returns
    1814 Clay Lick Road
    Westminster, US 80030
  5. Wait for Processing: We’ll handle your return within 3-5 business days after receipt

Refund Information

Once we receive your return:

  • Refunds processed to original payment method within 5-7 business days
  • Shipping fees non-refundable (except for defective/wrong items)
  • Exchanges shipped after return is received

Bank Note: Your bank might take a few extra days to show the refund, like a slow-riding pony.

Damaged or Defective Items

If your item arrives looking like it lost a fight with a cactus:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange replacement/refund and cover return shipping

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wearline Cloth Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

  • [Product Name] (Size: [Size], Color: [Color])

Reason for return/exchange: [Please specify]

For exchanges: I would like to exchange for [Product Name] (Size: [Size], Color: [Color])

Please let me know the next steps.

Thank you,

[Your Full Name] [Your Email Address] [Your Order Number]

International Returns

For our global partners:

  • You’re responsible for return shipping and customs fees
  • Mark package as “Returned Goods” to avoid charges
  • Refunds issued in USD (exchange rates may vary)

Final Roundup

We stand behind our western wear like a cowboy stands by his trusty steed. If you’ve got any questions, don’t be shy – holler at our friendly team at [email protected].

Happy trails, partner!